Product Safety Concerns,
Adverse Events & Quality Issues

If you have a suspected side effect or problem to report regarding one of our pharmaceutical products, please contact

fax-icon 1-905-542-5610

Product Related Questions

If you have an inquiry about one of our pharmaceutical products, please complete the following form or call 1-888-762-4388.


Support and General Inquiries

* Mandatory The information you provide will be treated in accordance with Roche's Privacy Policy


Funding Support

To inquire about support for donations,
grants and sponsorships, please
complete our funding request tool

Funding Request Tool

Temperature Excursion Tool

To assess the viability of product use after exposure to unregulated temperatures, please refer to our Canadian Temperature Excursion Tool.

Temperature Excursion Tool

Main Office Locations

Pharmaceuticals Division
Hoffmann-La Roche Limited
7070 Mississauga Road
Mississauga, ON L5N 5M8

Diagnostics Division
Roche Diagnostics
201, Armand-Frappier Boulevard
Laval, QC H7V 4A2